UrSolutions - Damaged Cable Infrastructure – Incident details

All systems operational

Damaged Cable Infrastructure

ResolvedPartial outage49 hours 27 minutes

Affected

UrFibre

Partial outage from 6:00 PM to 7:27 PM

Fibre Network

Partial outage from 6:00 PM to 7:27 PM

FTTH Dudley North

Partial outage from 6:00 PM to 7:27 PM

  • ResolvedUTC

    Residential connectivity has been restored, we are currently monitoring.

  • UpdateUTC

    We are continuing to work on the infrastructure, we are seeing partial re-connectivity to residential connections.

  • UpdateUTC

    Re-splicing of cable underway, expected 2 hours for full recovery.

  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC

    Partial repairs, partial re-establishment in residential connections.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.